Terms of Service

2.1 Service Availability

• Our luxury travel services are provided for personal and leisure purposes
• Services are subject to availability and may be modified based on seasonal conditions
• We reserve the right to decline service requests that cannot be safely or legally fulfilled
• All services are provided from our Singapore headquarters with global partner networks

2.2 User Eligibility and Requirements

• Users must be at least 18 years old to enter into service agreements
• Valid identification and travel documentation must be provided when required
• Users must possess adequate travel insurance for destination activities
• Medical clearance may be required for certain expedition-style services
• Users must comply with all applicable laws and regulations in destination countries

2.3 Account Responsibility

When engaging our services, you are responsible for maintaining the confidentiality of any account information, providing accurate personal details, and promptly updating us of any changes that may affect your travel arrangements.

3.1 Prohibited Activities

Users may not engage in any of the following activities:

• Violate any applicable local, national, or international laws or regulations
• Infringe upon intellectual property rights of meriidianlluxese or third parties
• Transmit harmful, threatening, or fraudulent communications
• Attempt unauthorized access to our systems or client information
• Engage in activities that could damage our reputation or business relationships
• Harass, threaten, or discriminate against other travelers or local communities
• Participate in illegal activities during travel experiences
• Violate environmental protection regulations or cultural preservation guidelines

3.2 Travel Conduct Standards

• Respect local customs, traditions, and cultural sensitivities
• Follow environmental protection guidelines and leave-no-trace principles
• Comply with safety instructions and protocols provided by guides and staff
• Treat fellow travelers, local communities, and service providers with respect
• Refrain from behaviors that could endanger yourself or others

3.3 Consequences of Violations

Violations of these terms may result in immediate termination of services, removal from travel experiences, legal action, and liability for damages. No refunds will be provided for services terminated due to user misconduct.

4.1 Booking Process

• All bookings require written confirmation and deposit payment
• Service agreements become binding upon our written acceptance
• Pricing is subject to change until booking confirmation is received
• Special requests and modifications may incur additional fees
• Travel dates and itineraries may be adjusted due to circumstances beyond our control

4.2 Payment Terms

• Deposit payments are required to secure bookings (typically 25-50% of total cost)
• Full payment is due 60 days prior to departure for most services
• Payments must be made in Singapore Dollars unless otherwise specified
• Late payment fees may apply for overdue balances
• All prices include applicable taxes unless otherwise stated

4.3 Cancellation and Refund Policy

• More than 90 days: Full refund minus 5% administrative fee
• 60-89 days: 75% refund of total payment
• 30-59 days: 50% refund of total payment
• Less than 30 days: No refund unless covered by travel insurance
• Refunds are processed within 14 business days to original payment method
• Force majeure events may allow modified refund terms at our discretion

5.1 Company Content

• All website content, itineraries, and service descriptions remain property of meriidianlluxese
• Trademarks, logos, and brand elements are protected intellectual property
• Users receive limited, non-exclusive license for personal use only
• Commercial use of our content requires written permission
• Photography and videos from experiences may be used for marketing purposes

5.2 User-Generated Content

• Reviews, testimonials, and feedback may be used in marketing materials
• Users retain ownership of personal photos and content they create
• By sharing content with us, users grant permission for promotional use
• We respect intellectual property rights of photographers and content creators

5.3 Third-Party Content

We acknowledge the intellectual property rights of our partner organizations, cultural institutions, and content providers. All third-party content is used with appropriate permissions and attributions.

6.1 Service Disclaimers

• Services are provided "as is" without warranties of specific outcomes
• Weather, natural conditions, and external factors may affect experiences
• We cannot control actions of third-party suppliers and local operators
• Travel experiences involve inherent risks that cannot be eliminated
• Cultural and environmental conditions may change without notice

6.2 Limitation of Liability

• Our liability is limited to the total cost of services purchased
• We are not liable for indirect, consequential, or punitive damages
• Personal injury claims are subject to comprehensive travel insurance coverage
• Users assume responsibility for personal property and belongings
• Medical expenses and evacuation costs are user responsibility unless covered by insurance

6.3 Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control, including but not limited to natural disasters, political instability, pandemics, travel restrictions, or supplier failures. We will work to provide alternative arrangements when possible.

6.4 Travel Insurance Requirement

All clients are strongly advised to obtain comprehensive travel insurance covering medical expenses, trip cancellation, and emergency evacuation. We can provide recommendations but are not responsible for insurance claims or coverage gaps.

7.1 Resolution Process

1. Direct Communication: Initial attempt to resolve disputes through direct communication with our client services team
2. Mediation: If direct resolution fails, disputes may be referred to professional mediation services
3. Arbitration: Binding arbitration under Singapore Arbitration Centre rules if mediation is unsuccessful
4. Legal Action: Court proceedings only after exhausting alternative dispute resolution methods

7.2 Governing Law and Jurisdiction

• These terms are governed by the laws of Singapore
• Disputes are subject to Singapore court jurisdiction
• International clients consent to Singapore law and jurisdiction
• Consumer protection laws of client's residence may also apply

7.3 Time Limitations

Claims must be filed within one year of the completion of services or the date when the issue reasonably should have been discovered. This limitation period applies to all claims whether based in contract, tort, or other legal theories.

8.1 Termination Rights

• Either party may terminate services with appropriate notice as specified in service agreements
• Immediate termination is permitted for violations of these terms
• We may terminate services if continuation becomes unsafe or impractical
• Clients may terminate services subject to cancellation policies

8.2 Effects of Termination

• Payment obligations for services rendered remain in effect
• Confidentiality and intellectual property provisions survive termination
• Return or destruction of materials may be required
• Refunds are calculated according to applicable cancellation policies

8.3 Post-Termination Obligations

Following termination, both parties remain bound by confidentiality agreements, payment obligations for completed services, and any survival clauses specified in the service agreement.

9.1 Entire Agreement

These terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between parties and supersede all prior negotiations, representations, or agreements relating to the subject matter.

9.2 Modifications

• We reserve the right to modify these terms at any time
• Material changes will be communicated via email or website notice
• Continued use of services after changes constitutes acceptance
• Specific service agreements may have additional modification procedures

9.3 Severability

If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. Invalid provisions will be modified to the minimum extent necessary to make them enforceable.

9.4 Assignment

• Users may not assign rights or obligations without our written consent
• We may assign our rights and obligations to qualified third parties
• Service agreements are generally non-transferable
• Assignment does not affect existing obligations or warranties

9.5 Waiver

Failure to enforce any provision of these terms does not constitute a waiver of future enforcement. Waivers must be in writing and signed by authorized representatives.